Careers

Welcome to the Careers section, where opportunities meet passion! At Minicab Car Rentals, we believe that our people are our greatest asset. Whether you're just starting your career or looking to take the next big step, we offer a dynamic environment where innovation thrives, and every contribution counts.

Explore our open positions across various departments, from engineering and product development to sales, marketing, and operations. We are committed to fostering a diverse and inclusive workplace that empowers you to reach your full potential.

Why work with us?

• Growth & Development: We offer comprehensive training programs, mentorship, and clear paths for career progression.

• Innovative Culture: Join a team that values creativity, collaboration, and cutting-edge thinking.

• Work-Life Balance: We support flexible work arrangements and promote a healthy work-life balance.

• Benefits & Perks: Competitive salaries, health benefits, wellness programs, and a range of other perks await you.

• Diversity & Inclusion: Be a part of an inclusive culture that celebrates different perspectives and fosters mutual respect.

Take a look at our current job openings, and if you're passionate, driven, and ready to make an impact, we want to hear from you. Join us and be part of a company that's shaping the future!

Current Opportunities:

Customer Service Manager

Job Reference: MNCSM7

Date: 27 September 2024

Job Title: Customer Service Manager

Salary: £34000 yearly

Work Hour: Full Time (37.50 hours per week)

Annual Leave: 30 days

Location: London

Flexible Working: Will be considered

Start Date: ASAP, As shall be Negotiated

Minicab Car Rental Ltd, a distinguished provider of PCO car rental services, is looking for a highly skilled Customer Service Manager with a multicultural background, relevant qualification and excellent experience in the relevant field.

We rent licenced vehicles to licensed Private Hire Cab drivers. We provide also in-house vehicle repairs, service and bodyworks for our own fleet as well as external customers. In addition, we also re-sell used cars participate in online auctions. We are dedicated to maintaining the highest operational standards and excellent customer service.

Since we serve an ethnically diverse community in East London, a highly skilled, experienced and highly educated personnel with multilingual capability is essential to our company as well as for our culturally diverse customers.

At Minicab Car Rental Ltd., our team-based organizational structure is characterized by a culture of collaboration and cross-functional support. Each member of our team possesses a versatile skill set that allows them to contribute to multiple departments, fostering a cohesive and efficient workplace environment.

Led by our Managing Director, who sets strategic goals and oversees overall operations, our team is structured to maximize collaboration and mutual support. The Operations Manager plays a pivotal role in coordinating activities across departments and ensuring seamless workflow.

Currently, our team is poised to fill the Customer Service Manager position, which will enhance our ability to deliver exceptional customer experiences. This role will oversee a team of customer service supervisor’s adept at handling inquiries, resolving issues promptly, and maintaining positive client relationships.

 The Role of Customer Service Manager:

Customer Service Manager is crucial for the continued success and growth of Minicab Car Rental Ltd. The Customer Service Manager will:

Lead Our Customer Service Team: Will lead a small team of highly efficient and friendly customer service team. Report Directly to the Operational Manager.

Oversee Customer Interactions: Train and oversea the customer service department and ensure all customer inquiries and issues are handled promptly and effectively.

Enhance Customer Satisfaction: Draw and Implement strategies to improve customer satisfaction and retention.

Manage Customer Service Team: Lead and train a team of customer service supervisors to provide exceptional service.

Support Business Growth: As our business expands, the Customer Service Manager will play a vital role in scaling our customer service operations to meet increased demand.

Report directly to the Managing Director: You will report daily and on-demand on any or all aspects of customer relationships to the Managing Director.

 Responsibilities of the Customer Service Manager:

• Customer Relations: Ensure prompt and effective resolution of customer inquiries, issues, and complaints.

• Team Leadership: Lead and supervise a team of customer service supervisors and representatives.

• Process Improvement: Develop and implement customer service policies and procedures to streamline operations.

• Collaboration: Work closely with Operations and Sales departments to meet customer needs and improve service quality.

• Performance Analysis: Analyse customer service metrics to identify trends and areas for improvement, and report findings to management.

 Role Specific requirements:

• Education: Bachelor’s degree in a relevant Discipline. Excellent job experience in the relevant field will also be considered

• Experience: Previous experience in customer service management within automotive, finance, or in a relevant industry in a customer facing role.

• Excellent Communication Skills: Strong verbal and written communication skills. Preferably, fluent in ethnic languages for example, Bengali and Hindi.

• Problem-Solving Skills: Ability to address customer issues effectively.

• Leadership: Experience in leading and motivating a team.

• Customer Relation Management: Commitment to delivering exceptional service, build and retain long-standing customer relationships.

• Organizational Skills: Ability to manage multiple priorities and deadlines assigned by the line manager.

 Desirable Skills:

• Multi-Lingual: Preference will be given to candidates with the ability to speak multiple languages for example Bengali. This is because we serve an ethnically diverse community in the East End of London.

•  Multi-cultural Awareness: Familiarity with ethnic cultures and norms, ways to build and maintain excellent customer relationship with ethnic communities.

Application Deadline: All applicants must send their CV and a covering letter to care@minicabrental.co.uk by 4pm on 4 October 2024.

Please note that we will only contact candidates who will be shortlisted for the interview. If you don’t hear from us in the three weeks following the closing date, it can be assumed that your application has not been successful.